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A.4. Assistance at the business premises
3.3 Vehicle rental management service
Procedure to follow in the case that assistance is required
1. In order to request assistance, the insured must contact the insurer by calling the telephone numbers provided in the schedule of the policy or on the assistance card and provide the following details:
- Full name.
- Insurance policy number.
- Where he / she is.
- Contact telephone number.
- Type of assistance he / she requires and degree of urgency.
Under no circumstances, shall assistance provided for services not related to the insurer be reimbursed.
2. To report a loss by telephone, the insured can call the telephone numbers stipulated in the schedule of the policy or the assistance card, 24 hours a day, including Sundays and public holidays, providing the following details:
- Full name.
- Insurance policy number.
- Description of the loss.
- Registered offices of the risk.
- Contact person and telephone number.
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